Terms of Sale
How the contract is formed between you and us on sites
Our shopping pages will guide you through the steps you need to take to place an order with us. Our order process allows you to check and amend any errors before submitting your order.
Please take the time to check the details of your order at each page of the order process and before clicking “Checkout”, as you will not be able to make any changes to your order after this point.
After you place an order by clicking “Place order”, you will receive an e-mail from us acknowledging that we have received your order and in the case of an order for the Delivery Service, confirmation of your order for that service. We then send you an email that confirms that the Items have been despatched (“Despatch Confirmation”).
Please note that items are subject to availability. As there is a delay between the time when the order is placed and the time when the order is processed, the stock position relating to particular items may change. If an item becomes out of stock we will notify you as soon as possible and you will be refunded where we have already taken payment.
We reserve the right to refuse any order for example if the item you have ordered is unavailable or out of stock if we are unable to obtain authorization of payment, if there is an error in the product information including price or promotion or if we suspect fraudulent activity.
If we are unable to supply you with an Item in these circumstances we will inform you of this by e-mail. If you have already paid for the Items, we will refund you the full amount including any delivery costs charged as soon as possible.
Products on our website
The images of the Items on the Sites are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer’s display of the colours accurately reflect the colour of the Items. Your Items may vary slightly from those images.
All sizes and measurements of Items are approximate, however we do make every effort to ensure they are accurate as possible.
We take all reasonable care to ensure that all details, descriptions and prices of Items are as accurate as possible. We reserve the right to refuse orders where information about Items has been mis-published, including without limitation prices and promotions.
All our Items are sold on the basis that they are suitable for domestic use only. Please contact us for further information if you intend using any Items in a business or public environment.
Please be aware that our Items are not aimed at persons aged under 16 so please take extra care when purchasing Items as gifts for persons under this age group.
We take all reasonable care to ensure that the prices of Items are correct at the time when the relevant information is entered onto the Sites.
Prices for Items may change from time to time without notice. However, these changes will not affect orders that have already been despatched.
The price of an item includes VAT (or similar sales tax) (where applicable) at the prevailing rate for which we are responsible as a seller.
Please note that the prices listed on the Sites are only applicable for items purchased on the Sites and not through any other source.
The price of an Item does not include delivery and returns charges. You will be provided with details of our delivery charges during the order process. You can also see our delivery options and charges on our Delivery Details page.
Payment and Transaction
You can pay for Items (including the Delivery Service) on the Sites and in Stores (you cannot purchase the Delivery Service in Store) using the following payment options: Mastercard and Visa credit cards and American Express charge cards.
All credit/debit cardholders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to or does not for any reason, authorize payment then you will be notified as soon as possible.
Our General Policy
Your use of the Sites is governed by our Terms of Use. Amongst other matters, this details how you may use our name, logos, and content on the Sites. Please take the time to read this carefully so that you are clear about how you may use the Sites. By using the Sites you are confirming acceptance of the terms of our Terms of Use.
When you use the Sites we will use your personal information in accordance with our Privacy Policy. Please take the time to read this carefully as it sets out how we will use information about you and how your information may be shared with third parties. By placing an order on and/or using the Sites you are confirming acceptance of the terms of the Privacy Policy.
If you are a consumer, you may only purchase Items from the Sites if you are at least 16 years old. Otherwise you a parent or guardian must purchase Items from the Sites for you.
We will not be liable or responsible for any failure to perform or delay in performance of, any of our obligations that are caused by any act or event beyond our reasonable control.
When you purchase Items and/or Services from us, the contract formed is between you and us. No other person shall have any rights to enforce any of its terms, whether under the Contracts (Rights of Third Parties) Act 1999 or otherwise.
Each of the clauses of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining clauses will remain in full force and effect.
Exchange & Return Policy
Returns are possible only in the case where products get broken during the shipping. We can not accept the return because if it is different from the image.
Exchanges are possible only if the size wasn’t quite right or ONLY IF we had the sizes you needed. Please let us know within 48h then send your item(s) back to us within 7 days after receiving your order. We maintain the right to refuse a return if the merchandise does not meet our standards. When you return something, it must be in saleable condition, meaning original packaging where possible. Shoes must be returned in an undamaged box, and there may not be any marks on the soles. In order to request a return, email info@thirteen-crosby.com. Thirteen Crosby is not responsible for any further shipping costs. sorry!
RETURNS SHOULD BE ADDRESSED: 4A Prince Street, New York NY 10012
FINAL SALE Final sale items include: All sale items, lingerie, swim, socks, jewelry, vintage, fragrance, eyewear, records